Help & Support
Find answers or connect with our concierge team.
How can we help you today?
Frequently Asked Questions
When will my escrow funds be released?
How do I handle a booking cancellation?
Cancellations are subject to your venue's specific policy. If a user cancels within the refund window, the escrow deposit is returned automatically. If outside the window, the deposit is released to you minus the platform fee.
What documents are required for KYC verification?
Can I offer custom pricing for large corporate events?
Contact Concierge
Email Support
Response within 4 hours
vendors@evend.my
Priority WhatsApp
Elite Vendors Only
+60 12-345 6789
Dispute History
Refund Request: Booking #EV-882
Closed on Oct 12, 2024
No active disputes
Escrow Guide
Learn how fiat escrow protects your revenue.
Listing Mastery
Tips to make your venue stand out to brides.
Vendor Safety
Our policies on cancellations and no-shows.
Webinars
Watch tutorials on using the EVEND dashboard.